Resource Library
webinar
De-Risking Product Decisions
Join Pendo and UserVoice for an interactive discussion on best practices to collect and manage usage data and customer feedback for smarter product decisions. This session explores how how to leverage data within key product management processes for better decisions, better goals, and ultimately better products.
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Building Exceptional Mobile Experiences
Developing products today today often begins with a mobile-first mindset—but also a clear understanding of all of the other digital touchpoints on the user journey. Join us for a spirited fireside chat on best practices to guide increasingly mobile users across screens and devices in a connected user journey.
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The Big NPS Playbook
Feeling left behind in the rush to adopt NPS? Don’t worry - there’s a big difference between using NPS and using it well. The Big NPS Playbook walks through the NPS basics, and a step by step approach you can follow to build a mature NPS program in your organization.
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Data-Driven UX
Usage data and session replay inform exceptional product experiences. UX teams can now more quickly impact the user experience, increase time-to-value, and ultimately improve their products. Join Pendo and Fullstory for and interactive discussion about the intersection between product analytics and session replay.
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The Product Cloud
What’s in your product stack? Today there is a broad ecosystem of purpose-built tools emerging for product teams. As product management becomes more and more data-driven, a core set of these solutions is coming together bound by a shared layer of product data. This is the product cloud.
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Power Your Design Superhero
Learn how to make design the centerpiece of a continuous cycle of iterative prototyping and feedback loops, where PMs co-create exceptional product experiences with users. Hosted by Jay Brewer of Rapid7, product executives from Pendo and InVision offer a framework for making design-driven discovery and inquiry the foundation of your product management process.
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Experiment-led Agile Product Management
Product teams today must measure and iterate throughout the product creation process to build products that are sticky, delightful and deliver obvious and immediate value to users. Join Pendo and Split as we discuss best practices for agile product management, where user insight, guidance and experimentation come together as a continuous process.
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The State of Product Leadership
Who are product leaders? What do they do? What makes them effective? Pendo and Product Collective surveyed 300 product leaders to answer these and many more questions. The results how some surprising trends, and contradict some ‘common knowledge’ about product teams.
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6 Ways the Product Manager Role Will Change
The role of the product manager is undergoing a fairly dramatic rethink. We’re evolving from the “how many things did you ship?” question to a much broader “how much value did your product provide?” conversation. Join Pendo and Pragmatic Marketing, as we discuss the evolution of the Product Management role today.
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Data-Driven Product Manager’s Handbook
What does it really mean to be a data-driven product leader? This comprehensive handbook cuts through the noise to cover core elements of effective data-driven product management - including best practices for becoming more successful in your role.
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The Ultimate App Personalization Playbook
76% of users report that a good mobile experience influences their loyalty to a brand. So how do you start realizing the potential of personalized in-app experiences? Download the playbook to discover 10+ examples of cross-sell, upgrade, and retargeting messaging.
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The Giant Book of In App Engagement
Engaging your users while they’re in your app is the best way to fight churn, increase conversion, and extend each user’s LTV. The Giant Book of In-App Engagements details 19 ways you can engage users in your app, including 24 best practices and examples.
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5 Best Practices for App Adoption & Engagement
How does your app stack up? Mobile product teams are challenged to drive app adoption and usage in an environment where most apps don’t last past the first use. Pendo and Bandwidth discuss how successful mobile teams offer deep engagement and communication throughout the user journey.
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Quantifying Success for Product and CS
Customer success and product organizations have a rich overlap of key metrics they use to measure success. Once both teams understand which metrics are unique and which are shared, they become more effective and collaborative. Join Pendo and Clientsuccess as we discuss 5 key indicators vital for both product and customer success teams.
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Coming Together for Exceptional Products
Together, Product Managers and UX/UI Designers turn unique market insight into tangible products that have the power to surprise and delight customers. Join us as we sit down with Annie Dunham, Director of Product Management at ProductPlan, and Kelsey Hughes, UX Designer at Pendo, to share how they inspire great product experiences.
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Reinventing NPS
Unlike other tools, Pendo collects detailed product usage data along with NPS survey responses. We are bringing this data together to show how product usage influences NPS scores. In this webinar, we’ll provide a sneak peak at the latest NPS analytics from Pendo, and eShares will share how they’ve used them to up their NPS game.
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Adoption 101
In today’s subscription economy, software companies that don’t pay attention to adoption are running a high risk customer churn. Join Trustfuel and Pendo for an interactive discussion about all things product adoption including feature announcements, benchmarks and measures, and core customer success processes.
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Making Sense of NPS
10 best practices for NPS delivery and analysis in the SaaS industry. This guide covers NPS basics, how SaaS companies can effectively collect rolling NPS data with optimal sampling and survey frequency, and how to capture actionable insights from NPS data.
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NPS Coffee Talk
Net Promoter Score (NPS) is an incredibly popular metric however, the score itself is only part of the picture. Join us for an interactive discussion about all things NPS including best practices for capturing and analyzing NPS scores.
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Putting NPS to Work
So you’ve got an NPS score. Congratulations! Now what are you going to do with it? Henry Schein faced similar questions. See how they rolled out NPS to their customers, and built a tight feedback loop to ensure that feedback is shared and actionable.
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5 Ways to Improve Your Backlog Management
Poor backlog management can significantly slow product delivery, and prevent the product vision from being fully realized. Join Pendo and Bandwidth for an exploration of the data-driven backlog and specific best bractices for backlog management.
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The Power of Effective User Onboarding
We asked 150 software companies about how they onboard new users into their applications. The results were surprising. Companies with better onboarding see 4X higher profitability and growth. This paper summarizes the key findings from the survey.
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The Power of Data-Driven Product Management
What’s the common denominator across all successful product teams? Access to critical data and a process that is steeped in data-informed decision making. Pendo and UserVoice discuss how to marry product data with customer feedback for unprecedented insights.
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Deliviering High-fidelity Product Experiences
Want to build amazing products? The approach is simple. You need to really, really understand your customers. Join Pendo and Proficientz for an interactive discussion on how broader customer insights and data are changing the way products are designed.
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Onboarding to Adoption
Great user onboarding is critical to developing engaged and happy users. Eric Boduch, VP of Marketing at Pendo discusses the importance of continued user onboarding and reviews some tips and best practices to ensure that users at all levels are engaged.
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Optimize the Digital Employee Experience
Chris Myers, VP of Partnerships at Act-On Software and Michael Peach, Head of Product Marketing at Pendo, discuss the latest trends in employee-facing applications, and how organizations can optimize their communities through data-driven employee engagement.
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Data-Driven User Guidance
In-app guides are a great way to educate users, but they aren’t perfect. They can be intrusive and negatively effect the customer experience. A better approach is to leverage user analytics to make guides truly ‘in-context’ and not just ‘in-the-user-experience’.
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Improve Customer Marketing With Product Data
Gal Josefsberg, VP of Product Marketing & Management at Act-On Software and Rahul Jain, Co-Founder and VP of Customer Success at Pendo, discuss how you can combine traditional customer marketing with product usage data to improve customer retention, loyalty, and growth.
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Evolution of the Role of the Product Manager 2016
Todd Olson CEO of Pendo and Steve Gaylor from Pragmatic Marketing discuss the effects of industry trends (company-wide agile practices, event-driven SaaS, big data for PMs, and the stratification of the PM role) are driving the continued evolution of the Product Manager.
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Product Success Through User Feedback
Validately and Pendo share the the user testing and product data strategies that lead to the most successful products. The best product and UX decisions are informed with detailed qualitative and quantitative user data.
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Engage Users With In-App Messages
Josiah Wang, Product Manager at VTS, discusses how his team uses Pendo, and best practices for engaging, training, and helping users with in-app messages.
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Empowering Customer Success
Rahul Jain, Founder and VP of Customer Success at Pendo, and Guarav Kotak, Senior Director of Product at Gainsight, explore how to create a positive feedback loop between Customer Success and Product to improve both teams’ metrics.
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5 Data Habits of Successful Product Teams
Learn about best practices for product analytics that we’ve uncovered from nearly 200 product teams, and the surprising results that the companies with the most mature programs are achieving.
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Successful User Onboarding
Onboarding isn’t simple. It requires planning and testing to generate the most value. Learn 5 best practices that product teams can adopt today to improve the onboarding experience in their applications.
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Pendo Demo Center
Self-service demos that walk-through many of Pendo’s key features and functions including user analytics, feature usage, tooltip guides and interactive walkthroughs.
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The Evolution of the Product Manager
Kirsten Butzow of Pragmatic Marketing discusses how industry trends (Agile, SaaS, Design Thinking), and the increasing importance of product analytics have impacted the skills, roles, and toolsets of Product Managers.
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Building Data-Driven Product Roadmaps
Pendo and ProductPlan team up to share best practices for defining product goals, secrets for successful iteration, and what to look for when setting product goals.
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Building a Product Data Strategy
Join us for an interactive discussion on what data strategy means to product teams, and how with the right analytics they can accelerate product success.
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How Maxpoint Uses Product Data
Eddie Howard, from MaxPoint, discusses the challenge of migrating their application for external use, and how their team uses Pendo for detailed visibility into user behavior.
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Getting Started with Pendo
This guide will take you through an overview of the Pendo platform, the basics of installing it and instrumenting your application, and address some of the common technical questions that arise during installation.
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5 Rules for Product Engagement
Smart businesses today are hyper-focused on customer, employee, and online engagement. One thing that gets consistently overlooked is the product itself.
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The Product Data Advantage
Companies with the most mature product analytics programs have 2x higher ARR. See this and other key findings in our recent survey of 200 product managers.
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